omNovia » Careers

Account Services Specialist

omnoviaadmin — Thu, 25 Sep 2014 17:51:31 +0000

The ideal candidate will be a responsible for all aspects of service delivery for prospect, new and existing accounts. This includes taking new clients through an initial onboarding process as well as providing other services as requested, with the goal of ensuring each customer is able to successfully utilize our complete technology platform. Through interactions with external and internal stakeholders, you will ensure that the service strategy plans are developed, monitored, documented, delivered and measured. The Account Services Specialist will provide value that positively impacts our clients’ businesses and results in retention and growth. He or she will facilitate account review meetings with team members, and based on outcomes, coordinate service delivery and/or action plans. He or she will troubleshoot situations, educate clients, develop partnerships with stakeholders and solicit referrals.

Download the full job description for the Account Services Specialist position.

Marketing Coordinator / Account Services

omnoviaadmin — Thu, 25 Sep 2014 17:41:29 +0000

The ideal candidate will be a responsible for both general marketing support and service delivery for prospect, new and existing accounts. The marketing responsibilities include executing a variety of tactics focusing on demand and lead generation as well as customer retention and education. The service delivery responsibilities include taking new clients through an initial onboarding process with the goal of ensuring each customer is able to successfully utilize our complete technology platform.

Download the full job description for the Marketing Coordinator / Account Services position.

Customer Support Engineer

omnoviaadmin — Thu, 25 Sep 2014 11:00:00 +0000

Short job description

The ideal candidate will be a highly energetic self-starter with a solid technical background and excellent communication and customer service skills. You should have strong research and analytical problem solving abilities with a desire to get to the root cause of an issue and prioritize responses based on the impact to the customer’s business. In addition to independent work, you will regularly engage with other support technicians, engineering, sales and marketing.

Detailed job description

Improve customer support quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes.
Execute Projects by gathering requirements from customers and creating a project plan then following tasks until the completion of the project.
Provide Level 2 technical support for existing customers or prospects utilizing phone, email & chat
Responsible for ensuring accuracy of all support related articles, communications, tool tips, etc.
Manipulate, download, upload & convert files on Linux.
Act as escalation point for all customer support related issues.
Other duties as assigned

Requirements

Hold a bachelors degree in Information Technology or related field
2+ years troubleshooting PC hardware and software, MAC experience a plus
Ability to communicate clearly with technical staff as well as less technical colleagues
Stay abreast of changes and updates in relevant technologies
Demonstrate a sense of urgency, work well under presser and be able to meet multiple deadlines
Remain patient and professional at all times

Benefits

Health insurance
Stock Options
Bonuses
omNovia Technologies offers many advancement opportunities at all levels.

Please download the following PDF: click here

Account Executive / Inside Sales

omnoviaadmin — Thu, 25 Sep 2014 11:00:00 +0000

The ideal candidate must have a proven track-record in managing sales activities in the software industry. You will sell cloud-based software services to mid-market and enterprise clients, working across all verticals to develop, qualify and manage opportunities. You will manage the entire sales process from generating the opportunity (cold-calling) all the way through to closing – maintaining a high level of accountability for closing and growing net new business.

For the job description, please download the following PDF: click here

Demand Generation Manager

omnoviaadmin — Wed, 10 Sep 2014 21:18:46 +0000

The ideal candidate will lead our marketing strategy through a broad range of communications and marketing support with a focus on demand generation marketing. This position will be responsible for the demand and lead generation campaigns with a focus on crafting and executing programs, then tracking and reporting on the results of the programs. The main objectives of this role are to generate an incremental pipeline for omNovia products and services and to leverage tactical messaging to influence the marketplace, capture customers and prospects, and generate, nurture and convert the pipeline.

Download the full job description for the Demand Generation Manager position.

Software Engineer

omnoviaadmin — Tue, 03 Jun 2014 17:23:19 +0000

The ideal candidate will be a highly energetic self-starter with a solid programming skills and excellent communication. You should have strong research and analytical problem solving abilities with a desire to get to the root cause of an issue. In addition to independent work, you will regularly engage with other team members, including engineering, infrastructure, support technicians, sales and marketing.

Download the full job description for the Software Engineer position.