FAQs Webinar

Capabilities and Features

Do you support HD video?

omNovia supports HD video as part the StageToWeb solution. The Webinar Pro solution offers the ability to live stream video via webcam.

How do I access Technical Support?

omNovia has built a solid reputation in customer support. Technical support is available via live chat 24×7, accessible in your webinar room by clicking on the green button with the question mark. Technical support is also available via phone and support ticketing system at http://support.omnovia.com. Additionally, we can provide the omNovia Elite Support program for a fee that provides a technical project manager for your account and in-room technical support.

Can you have two omNovia rooms open at the same time on the same computer?

Yes. omNovia rooms are independent and you can have multiple rooms open.

Can you speak in both rooms at the same time?

Yes. The only activity that cannot be done simultaneously is sharing desktop.

Is there any software to install such as Java or ActiveX?

omNovia Webinar Pro and StageToWeb use the common Flash Player to deliver content. Flash Players are already present on over 99% of computers (PC, Mac) worldwide. As such, your attendees do not need to install any software, Java Applets, or ActiveX. This makes access to the room a breeze and reduces your support costs as many users might not have the rights to install any software on their computers. One more advantage of not having any software to install is the fact that there is no upgrade to go through either as all our enhancements happen on the server and do not require any software update. Accessing an omNovia room is as simple as accessing a web site.

Presenters who need to show live applications from their desktop (application and desktop sharing) will be asked to install a small Projector.

What if a computer does not have Flash Player? In that rare case, the omNovia Web Conference login page detects it and offers an easy install of the Flash Player.

How customizable is omNovia? Can I place our logo?

omNovia Web Conference and StageToWeb offer an extremely customizable environment in terms of look and feel as well as functionality. You may choose different skins in the Room Settings section of the Admin Page. You can also work with our specialists to create your own skin (to match your web site) for as low as $290.

Room Settings also allow you to change your room configurations and modules. For instance, if you don’t need the Movie Player module, you can simply uncheck it. The same section enables you to add your logo and / or sponsors’ logos into your room.

For even further customization you may contact omNovia Professional Services group.

Can attendees talk in the room? Or show their webcam?

By default attendees may not talk or show their webcams as it would not be easy to manage for moderators. However, if you sign up for omNovia Web Conference Pro, you may click on an attendee name in the users list and grant them microphone or camera.

If you are using the omNovia Phone conference bridge integration, you may also un-mute them on the phone.

What are the minimum specs? What browsers and operating systems are supported?
Do you provide in-room support?
Yes, you can review our article regarding in-room support at: http://support.omnovia.com/kb/264.
Do you offer an app for the iPhone, iPad or Android?

Yes, we do have an app for IOS and Android. Please go here to read more about our Mobile App http://www.omnovia.com/omnovia-web-conference-for-mobile-ios-and-android.

Can I record my webinar?

Yes, we offer a unique interactive recording. Read more about Recast Recording here http://www.omnovia.com/recast.

Can I create events and see who registered for the event?

Yes, our comprehensive Event Registration system accompanies your omNovia account. You may choose to set up formal events through the Event Manager. After participants register, automated messages and reminders are sent via email or Text Messaging. All of the registrants’ information is available in event reports. A Microsoft Outlook plug-in is also available.

Where can I find a list of all features?
omNovia Web Conference and StageToWeb offer a large number of features that can be added / removed based on your requirements. The full list of features is available at http://www.omnovia.com/features.
Do you offer APIs to integrate with our web site / CRM system?

Yes. omNovia offers a set of different APIs (Application Programming Interfaces). Most of which are very easy to implement. These APIs allow you to integrate login page into your own website (SSO API), integrate events creation / registration within your web site or even import reporting data into your own CRM system. A list of all available APIs can be found at http://www.omnovia.com/apis.

Does your desktop sharing support multiple monitors?

Yes. You may project any region or any application from any monitor or even an application or region that spans two monitors. You may also project the entire monitor.

Comparison with other Web Conferencing systems

What are the main advantages of omNovia over other web conferencing systems?
omNovia Technologies unlike other major web conference providers is a company 100% focused on advancing the web and video conferencing technology and has set new standards in ease of use, reliability and richness of features over the last few years.
How is omNovia better than Adobe Connect?

http://www.omnovia.com/images/pdfs/omnovia-vs-adobe-connect.pdf describes advantages of omNovia over Adobe Connect.

How is omNovia better than Webex?

http://www.omnovia.com/images/pdfs/omnovia-vs-webex.pdf describes advantages of omNovia over Webex.

How is omNovia better than Gotomeeting?

http://www.omnovia.com/images/pdfs/omnovia-vs-gotomeeting.pdf describes advantages of omNovia over Gotomeeting.

How is omNovia better than On24?
While On24 offers an acceptable video streaming solution, omNovia goes beyond simple video streaming and creates a fully interactive environment between live and online audience. Advanced features such as Slideshow support with all animations, White Board, integrated eLearning tools, Polls, Shared Folders, World Map, in-room Twitter updates in addition to HD quality video offer a superior experience unmatched by On24 or any other video streaming competitors.
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