The ideal candidate will be a responsible for all aspects of service delivery for prospect, new and existing accounts. This includes taking new clients through an initial onboarding process as well as providing other services as requested, with the goal of ensuring each customer is able to successfully utilize our complete technology platform. Through interactions with external and internal stakeholders, you will ensure that the service strategy plans are developed, monitored, documented, delivered and measured. The Account Services Specialist will provide value that positively impacts our clients’ businesses and results in retention and growth. He or she will facilitate account review meetings with team members, and based on outcomes, coordinate service delivery and/or action plans. He or she will troubleshoot situations, educate clients, develop partnerships with stakeholders and solicit referrals.
Download the full job description for the Account Services Specialist position.
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